Support Programs
Eaagle Support Programs
Eaagle Support provides services for all editions of Eaagle Full Text Mapper except the Academic version. The average response time for standard issues is estimated at one (1) business day. Contact Eaagle support via phone, email, or Internet at:
Eaagle Web Site - www.eaagle.com
24/7 access to Customer Self-Service Portal and Eaagle Knowledge Base
Eaagle Customer Service Phone Support
English speaking support 9am-5pm Monday-Friday (CST)
French speaking support 9am-5pm Monday-Friday (CET)
Bronze Support
The Bronze Support Plan is priced per incident at $59 per seat. A five-incident bundle is available for $249 per seat. Trained support technicians provide assistance with installation, basic upgrades and troubleshooting. If an incident is confirmed as an actual software, then no incident charge is incurred and the users account will be credited for the fee.
Silver Support
The Silver Support Plan is an annual plan priced at $1,199 per seat. The Silver Plan offers support for an unlimited number of incidents and registered access to the Eaagle Intranet (including access a Knowledge Base where users share their tips and best practices). Trained support technicians provide assistance with installation, upgrades, troubleshooting and product usage/usability.
Benefits of the Silver Plan
- Ideal plan for professional or knowledge worker looking for support for an unlimited number of incidents
- Fixed support cost over a 12-month period
- Incidents may range in complexity from basic troubleshooting to more complex usage/usability questions. Support does not include data analysis.